Support and Monitoring Services

Are you a Mashery customer who needs support? Visit the Mashery support site docs | forum

Thanks for the fantastic support...@Mashery support team rocks!"
@michealhart (via Twitter) Netflix Director of Engineering Michael Hart

Mashery's world-class, dedicated support team is famous for proactively working with customers to optimize API performance and delivery.

All Mashery customers enjoy Mashery's 24/7 Standard Support and Monitoring services at no additional charge. Customers with more stringent requirements are encouraged to upgrade to Mashery 24/7 Gold Support and Monitoring, which includes faster response times, more telephone support, and more frequent monitoring. Either way, Mashery works with you as a dedicated partner to ensure that your API performs at optimal levels.

Standard
Gold
24/7 Monitoring
24/7 Status Check
Every 20 minutes
Every 5 minutes
Endpoints monitored
1
8+
Notification SLA
45 minutes via email
15 min via email/live call
Escalation procedure
None
Custom
24/7 Support
Online & email
Yes
Yes
Telephone support
Priority 1 (P1): 24/7
P1: 24/7; P2-P3: Business hours
Named support contacts
1
5
Response time
Standard SLA
Gold SLA (2x as fast)
Semimonthly support briefing
No
Yes

To learn more about Mashery support, please Contact Us.